It is common for multiple vendors to be engaged in the implementation and delivery of Salesforce solutions in an organisation. Instead of relying on a single vendor, an organisation divides the project into different parts and assigns them to various vendors, either based on their specialisation or simply for the sake of efficiency.

The multivendor approach adds another level of complexity to managing the Salesforce solutions implementation and it must be addressed correctly from the start to avoid any potential hiccups. In this article, we discuss how to do it most effectively, based on our experience.  

كيف يمكن التعامل على أفضل وجه مع نهج متعدد المورّدين في تسليم Salesforce؟

لإدارة بنجاح تنفيذ Salesforce and delivery when there are multiple vendors involved, it’s vital to implement processes and procedures regarding, for example, the communication channels. It will help us avoid vendor cling, which is a situation when vendors compete.  

Usually, it’s the client’s responsibility to develop an effective cooperation processes, but all the vendors should also be involved in it. Processes like this include defining the scope of work and division of responsibilities between the vendors on two levels: 

تحديد نطاق المشروع على مستوى العقد

يجب تحديد المسؤوليات والمخرجات لكل مورّد بوضوح في العقد، وبأكبر قدر ممكن من التفصيل.

وضع قواعد التعاون على المستوى التشغيلي

It’s important to set up the procedures regarding how vendors will cooperate with each other. One of the approaches is to designate a point of contact (POC) for each vendor, who will be responsible for coordinating the communication between other vendors and the client.  

Another way to ensure smooth cooperation between vendors is a one-team approach, where all vendors work as if they were one team. Sometimes, each vendor has unique competencies in a specific area and that is their scope of work in the project.  

This approach is more complex, as it requires the teams to be well prepared for this kind of cooperation. All vendors should agree on the tools they use, communication channels and work process. It’s worth noting that as the responsibilities in the project are diffused between various teams, some operational difficulties may arise and it’s important to compromise when resolving conflict.   

خلاصة القول

نهج متعدد الموردين لـSalesforce يجب معالجة التوصيل على مستويين:

  • مستوى العقد – ينبغي تحديد المسؤوليات والمخرجات بوضوح في العقد قبل بدء المشروع.
  • المستوى التشغيلي – من المهم تحديد العمليات والإجراءات المتعلقة بتعاون الموردين في مرحلة مبكرة.

عند تحديد المسؤوليات، هناك نهجان نوصي بهما بناءً على خبرتنا:

  • ينبغي تحديد مسؤوليات كل مورّد على المستويين التعاقدي والتشغيلي في أقرب وقت ممكن.
  • توزيع المسؤولية على المشروع بأكمله عندما يعرّف جميع الموردين أنفسهم كفريق واحد لتحقيق تسويات دون التنافس مع بعضهم البعض.

A client’s task is to manage vendors properly so that the cooperation between them is smooth and there’s no competition. If it’s not possible to clearly define the responsibilities on a contract level, because some of them may be shared between various vendors, it’s key to establish a cooperation and communication process, so all vendors feel equal, without a situation when there’s an informal leading vendor.  

إذا كنتم تبحثون عن شريك تنفيذ ذي خبرة في Salesforce، فتواصلوا معنا لاستشارة حول مشروعكم عبر النموذج أدناه أو زوروا موقعنا صفحة عروض Salesforce.  

الأسئلة الشائعة: نهج متعدد الموردين لـ Salesforce

Companies often select multiple vendors to access specialised expertise, improve efficiency, and reduce project risk. This approach also allows them to compare performance and maintain flexibility in scaling resources as the project evolves.

The biggest challenges are lack of coordination, communication gaps, overlapping responsibilities, and potential competition (“vendor cling”) between suppliers. Without clear rules and processes, these issues can cause delays, inefficiencies, or quality inconsistencies.

“Vendor cling” happens when vendors compete with each other instead of collaborating. It can be avoided by setting clear scopes of work, creating transparent communication channels, and fostering a “one-team” culture where all vendors work toward a shared goal.

The one-team approach treats all vendors as part of a single, unified project team. It requires openness, shared tools and processes, and strong communication between all parties. This model works best when all vendors are committed to collaboration rather than competition.

Ideally, these processes should be established before the project starts, during the contracting and planning stages. Early alignment helps prevent misunderstandings and ensures smooth progress once delivery begins.

Spyrosoft has extensive experience delivering Salesforce solutions in complex, multivendor environments. We understand how to structure cooperation, establish effective communication, and maintain project consistency across teams.

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Michał Gronowski

Michal Gronowski

رئيس قسم Salesforce

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